Shipping policy
Effective Date: October 19, 2026
Thank you for shopping at WGH. This Shipping Policy explains how we process, ship, and deliver your order. If you have any questions, please contact us at support@wgh.store.
1. Free Shipping on Orders of $99 or More
All orders of $99 or more ship free to every country we serve. For orders under $99, a low flat shipping rate applies based on your order total and destination (see the table below). The exact shipping cost is always shown at checkout before you pay.
2. Order Processing
- Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed.
- Orders placed on weekends or holidays are processed on the next business day.
- During peak seasons (such as Black Friday, Christmas, and Lunar New Year), processing may take a few extra days.
3. Shipping Rates and Estimated Delivery Times
We currently ship only to the countries listed in the table below. We do not currently ship to European Union member countries or to the United Kingdom. Prices are in USD. If you shop in another currency, the amount is converted and shown in your local currency at checkout. Delivery times are estimates in business days and include order processing.
| Destination | Order $0–$39.99 | Order $40–$69.99 | Order $70–$98.99 | Order $99+ | Estimated Delivery |
|---|---|---|---|---|---|
| United States | $7.00 | $12.99 | $16.99 | FREE | 11–15 business days |
| Canada | $8.99 | $12.99 | $15.99 | FREE | 12–18 business days |
| Mexico | $9.99 | $13.99 | $17.99 | FREE | 15–25 business days |
| Switzerland | $9.99 | $14.99 | $19.99 | FREE | 14–20 business days |
| Norway | $9.99 | $13.99 | $16.99 | FREE | 14–20 business days |
| Liechtenstein | $19.99 | $21.99 | $24.99 | FREE | 15–45 business days |
| Gibraltar | $19.99 | $21.99 | $24.99 | FREE | 15–45 business days |
| Australia | $9.99 | $13.99 | $17.99 | FREE | 12–18 business days |
| New Zealand | $9.99 | $13.99 | $16.99 | FREE | 14–20 business days |
| Japan | $7.00 | $9.00 | $11.99 | FREE | 8–12 business days |
| Hong Kong SAR | $7.00 | $9.00 | $11.99 | FREE | 5–10 business days |
| Singapore | $7.00 | $9.00 | $11.99 | FREE | 7–12 business days |
| South Korea | $7.00 | $9.00 | $11.99 | FREE | 7–12 business days |
| Cambodia | $7.00 | $9.00 | $11.99 | FREE | 7–14 business days |
| United Arab Emirates | $9.99 | $13.99 | $17.99 | FREE | 12–18 business days |
| Saudi Arabia | $9.99 | $13.99 | $17.99 | FREE | 12–18 business days |
| Brazil | $9.99 | $15.99 | $20.99 | FREE | 20–35 business days |
Please note: delivery times may vary.
- Items shipped from a local warehouse (for example, US to US) often arrive earlier than the estimated delivery time.
- Items shipped internationally may arrive later than the estimate due to weather, customs clearance, carrier delays, holidays, peak-season volume, or other events outside our control.
The delivery times above are estimates, not guarantees. We will always share tracking information so you can follow your order.
4. Where Your Order Ships From
We work with partner warehouses in several regions, including the United States and Asia. Each item ships from the warehouse that can deliver it to you most efficiently. Some items are available only in certain countries.
If your order contains items from different warehouses, it may arrive in separate packages on different days. You pay shipping only once per order — never per package.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number, usually within 1–5 business days after you order. Tracking information may take 2–5 days to update after the package is handed to the carrier. If your order ships in several packages, you will receive a tracking number for each one.
6. Customs, Duties, and Taxes
- United States, Mexico, and Canada: For orders shipped with our standard duty-paid services, import duties are already included and you will not be asked to pay on delivery. In Mexico, customs may occasionally ask the recipient to provide an RFC or CURP number to release a parcel.
- Norway: Prices and shipping fees do not include Norwegian import VAT (25%). Norwegian customs and the carrier may charge import VAT plus a handling fee, which is paid by the recipient on delivery.
- Switzerland and Liechtenstein: Prices and shipping fees do not include Swiss import VAT or duties. Small orders are often exempt; when charges apply, they are paid by the recipient on delivery.
- Gibraltar: Gibraltar does not charge VAT, but import duty may apply to some goods and is paid by the recipient on delivery.
- All other countries: Prices and shipping fees do not include import VAT, GST, or duties. Any such charges, plus any carrier handling fee, are paid by the recipient on delivery.
- Items shipped from a warehouse inside your own country (for example, US to US) are domestic shipments and are not subject to import duties.
If a parcel is refused or not collected because import charges were not paid, the original shipping cost and any return shipping cost will be deducted from the refund. We are not able to control customs processing times. If you are unsure about charges in your country, please check with your local customs office before ordering.
7. Shipping Address
- Please make sure your shipping address is complete and correct before placing your order.
- If you need to change your address, contact us within 12 hours of placing your order. We cannot change the address after the order has shipped.
- We are not responsible for orders delivered to an incorrect address provided by the customer.
- Some items cannot be shipped to P.O. boxes or APO/FPO addresses.
8. Lost, Delayed, or Damaged Packages
- If your tracking shows no update for more than 10 business days, or your order has not arrived 10 business days after the latest estimated delivery date, please contact us. We will investigate with the carrier and, if the package is confirmed lost, send a replacement or issue a refund.
- If your tracking shows "delivered" but you have not received it, please check with neighbors and your local post office, then contact us within 7 days.
- If your item arrives damaged, please contact us within 7 days of delivery with photos or videos. See our Refund Policy for details.
9. Contact Us
Questions about shipping? Email us at support@wgh.store. Please include your order number so we can help you faster.