Refund policy

At WGH, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as when you received it.

  • Be unused, unworn, and undamaged.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Include the receipt or proof of purchase.

We reserve the right to decline returns that do not meet these requirements.

How to Request a Return

To request a return, please contact us at:

Email: youvanneth@me.com

After reviewing your request, we will provide you with return instructions and the appropriate return address.

Returned items should be sent to:

De Queen, Arkansas, United States

or to one of our suppliers' return addresses, which will be provided by email depending on the product you purchased.

Please do not send any items back without first contacting us. Returns sent without prior authorization will not be accepted.

If your return request is approved, we will provide:

  • Return instructions

  • The correct return address

  • A return shipping label (when applicable)

If you have any questions regarding returns, please contact us at youvanneth@me.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If your item is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

please contact us as soon as possible with photos or videos showing the issue. We will evaluate your claim and work with you to provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care products (such as beauty products)

  • Hazardous materials

  • Flammable liquids or gases

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item is eligible for a return, please contact us before submitting a return request.

Return Shipping Costs

Unless the item is damaged, defective, or shipped incorrectly, customers are responsible for the return shipping costs.

Original shipping charges (if any) are generally non-refundable unless required by applicable law or unless the return is due to our error.

Exchanges

The fastest way to receive the item you want is to return your original item. Once your return has been approved, you may place a new order for the replacement item.

Refund Process

After we receive your returned item, we will inspect it to ensure it meets our return policy.

Once the inspection is complete, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at youvanneth@me.com.

Lost Return Shipments

We recommend using a shipping service that provides tracking information when returning your item.

WGH cannot be responsible for returned packages that are lost or damaged during transit without valid tracking information.

Contact Us

If you have any questions about our Return & Refund Policy, please feel free to contact us:

Email: youvanneth@me.com

We are always happy to assist you and will do our best to provide a smooth and fair return experience.